How We Collect, Use & Protect Your Information

Privacy Policy

Effective date: Jan 19,2025

Nomad Knot (“Nomad Knot,” “we,” “us”) operates a marketplace for authentic handmade Afghan rugs and carpets. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or use our website and services (the “Services”), including when you browse, buy, sell, or apply to become a seller.

1) Who this policy applies to

This policy applies to:

• Visitors who browse the site
• Buyers who create accounts or place orders
• Sellers and seller applicants
• Anyone who contacts us or submits information through forms

2) Information we collect

A) Information you provide

We may collect the following information you provide directly:

• Account details: name, email, password
• Buyer details: shipping address, phone number (if provided), messages to sellers/support
• Seller details: business/individual name, location, verification details, product/listing information
• Seller application details: information you submit for approval, including any documents or photos you upload (if requested)
• Communications: messages, support requests, feedback

B) Information collected automatically

When you use the Services, we may automatically collect:

• Device and browser data: IP address, device identifiers, browser type, pages viewed, timestamps
• Cookies and similar technologies: used to keep you logged in, remember preferences, and improve site performance

3) How we use your information

We use your information to:

• Provide and operate the marketplace (accounts, listings, orders, payments, messaging)
• Review and process seller applications and verify seller identity (where applicable)
• Provide customer support and respond to inquiries
• Improve and secure the Services, prevent fraud, and enforce our policies
• Send service-related messages (order updates, account notices)
• Send marketing messages only where permitted (you can opt out anytime)

4) How we share your information

We may share information in these situations:

• With other users as part of the marketplace
  • Buyers and sellers may see necessary details to complete orders (for example, shipping information and messages)
• With service providers
  • Hosting, analytics, communications, customer support tools, and other vendors that help us run the Services
• For legal and safety reasons
  • To comply with laws, respond to lawful requests, protect rights and safety, and prevent fraud
• Business transfers
  • If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction

We do not sell your personal information.

5) Cookies

We use cookies and similar technologies to:

• Enable core site functionality (login, security)
• Remember preferences
• Measure and improve performance

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

6) Data retention

We keep information only as long as needed for:

• Operating the marketplace and providing Services
• Legal, tax, accounting, or security requirements
• Resolving disputes and enforcing agreements

7) Children’s privacy

Our Services are not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

8) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your choices and rights

Depending on your location, you may have rights to:

• Access, correct, or update your information
• Request deletion of your account/data (subject to legal/transactional retention requirements)
• Opt out of marketing communications (unsubscribe link or contact us)

To make a request, contact us at: [support@nomadknot.com]

10) International users

Nomad Knot may process and store information in countries other than your own. By using the Services, you understand your data may be transferred and processed internationally, subject to applicable laws.

11) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Services means you accept the updated policy.

12) Contact us

If you have questions about this Privacy Policy, contact:

• Email: [support@nomadknot.com]
• Business name: Nomad Knot
• Address (optional): [Street, City, State, ZIP, Country]