Returns & Refunds

Effective date: Jan 30, 2026

Nomad Knot (“Nomad Knot,” “we,” “us”) is a marketplace for authentic handmade Afghan rugs and carpets. This policy explains how returns, refunds, and cancellations work for buyers and sellers who use our Services.

1) Overview

• Each purchase is made from an independent seller through the Nomad Knot marketplace.
• Return eligibility depends on the item type (standard vs. custom/made-to-order) and the reason for the request.
• We may assist with disputes, but sellers are responsible for fulfilling orders and handling approved returns/refunds under this policy.

2) Items eligible for return

You may request a return if the item:

• Arrives damaged
• Is materially different from the listing (wrong size, wrong material, major undisclosed defects)
• Arrives incomplete (missing parts clearly included in the listing)

To be eligible, the item must generally be:

• In the same condition as received (not used, not altered)
• Returned with original packaging when possible

3) Items not eligible for return

• Custom or made-to-order rugs (including custom sizes, custom colors, personalized designs), unless the item arrives damaged or materially not as described
• Final sale items (if clearly labeled “Final Sale” on the listing)
• Normal wear, minor variations, or natural handmade characteristics (small pattern or color variation, slight size variation)

4) Return request timeframes

• Damaged on arrival: Contact us or the seller within 48 hours of delivery and include clear photos.
• Not as described / other issues: Submit a request within 14 days of delivery.
• Requests submitted outside these timeframes may be declined.

5) How to request a return or refund

To start a request:

• Message the seller through your order or inbox and explain the issue
• Include photos (and packaging photos if the item is damaged)
• Share your order number and delivery date

If you cannot resolve the issue with the seller, contact us at: support@nomadknot.com

6) Return shipping

• If the return is approved due to damage or “not as described,” the seller may provide a return label or reimburse reasonable return shipping (as applicable).
• For other approved returns (such as a change of mind where allowed), the buyer may be responsible for return shipping.
• We recommend using tracked shipping and keeping proof of return.

7) Refunds

If a refund is approved:

• Refunds are typically issued to the original payment method.
• Processing time depends on the payment provider (often 5–10 business days after approval).
• Marketplace service fees may be non-refundable where applicable.

8) Cancellations

• If an order has not shipped, buyers may request cancellation by messaging the seller immediately.
• Custom or made-to-order items may not be cancellable once production begins.
• If the item has shipped, the request will be handled under the return rules above.

9) Disputes and marketplace support

We may review messages, photos, and listing details to help resolve disputes and protect buyers and sellers. We may take reasonable steps to enforce this policy and marketplace rules.

10) Contact us

If you have questions about returns or refunds, contact:

• Email: support@nomadknot.com
• Business name: Nomad Knot